BILL ANALYSIS 1 1 SENATE ENERGY, UTILITIES AND COMMUNICATIONS COMMITTEE DEBRA BOWEN, CHAIRWOMAN AB 1263 - Thomson Hearing Date: June 27, 2000 A As Amended: June 26, 2000 FISCAL B 1 2 6 3 DESCRIPTION Current law requires all "911" emergency telephone calls made from cellular telephones to be routed to the California Highway Patrol (CHP) for emergency response. Current law charges the Department of General Services (DGS) with the responsibility for administering the 911 system. This bill applies to all wireless communications services, including cellular telephone service and personal communications service (PCS). It permits "911" calls made from wireless telephones to be routed to a public safety agency other than the CHP if it's economically and technically feasible, if it will benefit public safety, and if the CHP, DGS, and the public safety agency believe it will provide more efficient 911 service. This bill also bars any charges for wireless telephone calls to "911" and requires wireless "911" calls from non-customers to be completed. QUESTIONS 1.Should cellular "911" calls be permitted to be routed to a local public safety agency instead of to the CHP? 2.Does this bill inadvertently require paging companies to provide "911" service? BACKGROUND The number of cellular "911" calls has exploded over the past 15 years or so, jumping 7,000% between 1984 and 1997 when the CHP handled over 3 million cellular/wireless "911" calls. Of these 3 million calls, about 30% had to be transferred from the CHP to a different public safety agency because the CHP didn't have jurisdiction over the particular emergency (e.g. the emergency is occurring on a city street, not a freeway). When cellular telephone service was introduced in 1984, all cellular "911" calls were routed through the CHP because at that time, the vast majority of cellular calls came from freeways, over which the CHP has jurisdiction. Furthermore, in 1984, the technological limitations made it impossible to locate the origin of a cellular "911" call. Technology has improved to get a better, though by no means precise, fix on the origin of wireless calls. This feature permits the wireless network to determine whether a call is more likely to come from a freeway or from a city or unincorporated area. If the public safety jurisdiction serving the wireless call can be predetermined, then the wireless "911" call can be routed directly to the public safety entity most likely to respond, rather than having to first be routed to the CHP and then be forwarded to the appropriate public safety agency. This would relieve the CHP from having to handle calls outside of its jurisdiction and lead to a quicker, more accurate emergency response. This bill permits a public safety agency other than the CHP to directly receive the wireless "911" call if it's technologically feasible to do so, if it benefits public safety, if the call originates from outside the CHP's jurisdiction, and if the CHP, DGS, and the public safety agency agree. COMMENTS 1)Pinpointing The Call . The ability to pinpoint the location or origin of a wireless telephone call is imprecise and limited. Federal rules encourage such capabilities, but progress has been hampered by disputes within the wireless industry on a standard "location technology." Still, in some circumstances, public safety authorities can be positive that a wireless call has originated from a jurisdiction other than the CHP because of the location of the receiving antenna and the directionality of the caller's signal. This bill provides in those instances, the call can be routed directly to the local law enforcement agency without first having to go through the CHP. 2)Hello Again . This bill is similar to AB 909 (Thomson) of 1998, which passed the Assembly and the Senate Judiciary Committee but was held by this committee over the issue of liability for the cellular telephone companies. At the time, the wireless carriers were concerned that if they mistakenly routed a wireless "911" call to the wrong public safety agency, they'd be liable for damages. Federal legislation passed in October 1999 limited the liability of all wireless carriers for "911" calls, thereby eliminating liability as an issue as it relates to this bill. 3)Pager Service & 911 . The paging industry has raised a concern that the bill may force paging companies to provide 911 service. That concern seems misplaced in light of Page 3, Lines 29-34 of the bill which requires the transmission of 911 calls to be consistent with all applicable Federal Communications Commission orders, none of which require paging companies to provide 911 service. ASSEMBLY VOTES Assembly Utilities & Commerce Committee(11-0) Assembly Appropriations Committee (21-0) Assembly Floor (76-0) POSITIONS Sponsor: Department of General Services Support: California State Automobile Association GTE California Incorporated Oppose: None on file. Randy Chinn AB 1263 Analysis Hearing Date: June 27, 2000